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Quiz 2

ACROSS
2. The … address contains the following addressee information.
3. In the letter of employee announcement, this part gives relevant details about the person.
5. This indicates that you have included additional paperwork in your correspondence.
7. Flush left style
9. Letter … a service is used to ask for help.
10. A company’s image is built up and promoted in its correspondence by using … statements about the company.

DOWN
1. The examples of … relation letter are letters about change in company address, product promotion, and product recall.
4. The … close is the phrase you use after you end the body of the letter and before you sign your name.
6. An … letter is a letter that corrects a mistake.
8. Part used to thank the reader in some letters. read more

Quiz 1

ACROSS
2. In most of the letter, this part tells why you are writing.
4. Letter expressing thanks, letter expressing congratulations, and letter expressing condolences are examples of … business letter.
7. When a letter is written at the left margin, except for the date, complimentary close, and signature.
9. This is usually sent together with a CV to apply for a job.
10. “Go to http://www.electronix.com/product/promotion.htm for more information or call us at 1-888-555-5353.” is an example of … in a letter of product promotion.

DOWN
1. A character of a memo
3. cc stands for ….
5. The phrase, including the addressee’s name, that is used at the beginning of a letter.
6. In the opening of a cover letter, tell the reader two things: what job you are applying for and the … of your information.
8. … has all of the company’s information, including address, phone number, fax number, company Web site and personal e-mail address. read more

Important Expressions

  1. Writing a cover letter/application letter.

Practice 1

Circle the letter of the sentence that is most similar to the sentence in the Model Cover Letter above.
1. Opening
a. I am applying for the position of administrative assistant.
b. I need a job.
c. I saw your advertisement for an administrative assistant in the March 14, 2021 The Jakarta Post.
2. Focus
a. My work experience matches your requirements. I worked as an administrative assistant for two years.
b. I’m a quick learner. I’ve never worked before.
c. I have the skills required. I am familiar with word processing programs.
3. Action
a. I will contact you early next week.
b. I will call you on Tuesday morning to discuss the position.
c. I’ll be at home if you need me.
4. Closing
a. Looks good, right?
b. I look forward to working with NetLives.
c. I look forward to talking to you next week. read more

Examples of Letter

a. Writing a cover letter/application letter.

Examples of Cover Letter

b. Replying to a job applicant.

Example: Acknowledging Receipt of an Application

From: Shinta Mulia <shintamulia@nettv.com> To: Harry Purnomo harrypurnomo@gmail.com Subject: NetTV Administrative Assistant Position Date: Mon, Jul 26, 20__ 09:15:20  Heading
We received your application for the position of administrative assistant on July 23.  Opening
At this time, we are reviewing the resumes. We will contact all applicants that we would like to interview by July 30.  Action
We appreciate your interest in NetTV.  Closing

Example: Requesting an Interview

From: Shinta Mulia <shintamulia@nettv.com> To: Harry Purnomo harrypurnomo@gmail.com Subject: NetTV Administrative Assistant Position Date: Tue, Jul 27, 20__ 11:22:27  Heading
After reviewing your resume, we are pleased to invite you for an interview for the position of administrative assistant.  Opening
Your interview is scheduled on Friday, July 30, at 09:00 A.M. Please come to the Human Resource Department of our main office. If that is not convenient, please contact me immediately to reschedule.  Action
We look forward to meeting you at NetTV.  Closing

Example: Rejecting an Applicant

From: Shinta Mulia <shintamulia@nettv.com> To: Lukas Pratama <lukaspratama@gmail.com> Subject: NetTV Administrative Assistant Position Date: Tue, Jul 27, 20__ 11:30:09  Heading
Thank you for sending us your resume for the position of administrative assistant.  Opening
Unfortunately, your qualification do not match our needs at this time. We will keep your resume on file. If a position that matches your qualifications becomes available in the future, we will contact you.  Action
We wish you every success in your career.  Closing

c. Writing customer relation letter, such as letter about change in company address, product promotion, and product recall.

Letter about Change in Company (Address)

Date:       Jan 05, 2020 09:14:30
To:          k.gunadi@WiretexOne.com
From:     maria_husada@electronix.com
Subject: Change of address
 
 As of March 1, we are moving our Malaysian office.   Opening
All accounts previously handled through Kuala Lumpur will now be managed through our new office in Singapore.
Please note the new address:  

Electronix International
South Bridge Road
#08-03 Isle Plaza
Singapore 058716
Tel: (65) 337 29 33
Fax: (65) 337 29 35
www.electronix.com  
Focus
Your new account manager, Siling Wu, will contact you shortly to introduce herself and to answer any questions you might have.   We look forward to working with you from our new office.   Sincerely yours,
MB
Division Manager, Asia and Europe  
Action
We look forward to working with you from our new office.  

Sincerely yours,
MB
Division Manager, Asia and Europe
Closing

Letter on Product Promotion

Date:      Jan 03, 2020 10:34:15
To:         k.gunadi@WiretexOne.com
From:     maria_husada@electronix.com
Subject: New Year’s Promotion
Our annual NewYear’s Promotion begins today!  Opening
Take an additional 15% off all orders placed on ourWeb site this month. The sale includes our new phones as well as our existing line of telecommunication products.  

Focus
Go to http://www.electronix.com/product/promotion.htm for more information or call us at 1-888-555-5353.  Action
As a Gold Card customer, you are important to us, and we want to reward you for your loyalty. Remember that Electronix gives an unconditional guarantee on all products. But don’t wait-this special offer ends January 31.Closing

Letter on Product Recall

ELECTRONIX
INTERNATIONAL
Jalan Karang Taruna 5
Wirobrajan, Kota Yogyakarta
Special Region of Yogyakarta
Indonesia 32133

January 3, 2020
Ms. Karina Gunadi
Coolmail Now
Jl. Malioboro 189
Sosromenduran, Kota Yogyakarta
Special Region of Yogyakarta
Indonesia 56281

Subject: Product Recall

Opening

Dear Ms. Gunadi:
We are recalling the Photophone 642, which was shipped to you on December 5. read more

About Us

GAMAWEBCO or Gadjah Mada Web of Written English for Business Correspondence is a web-based learning media which is designed for students who are learning business correspondence and for professionals who need reference for business to support their career.

Parts of Letter

Parts of business letters in general consist of the following:

Additional information on salutations and closings in business correspondence

AddressesSalutationClosing
Unknown genderDear ______:Sincerely,
Unknown nameDear Director:Sincerely,
Corporation consisting of women and menLadies and Gentlemen:Sincerely,

a. Writing a cover letter/application letter

The body of cover letter generally has four parts.

1. Opening: Tell (1) that you are applying for a job and (2) the source of your information
2. Focus: Tell why you are suited for the job.
3. Action: Tell what you plan to do
4. Closing: Be positive

b. Replying to a job applicant

A letter of replying to a job applicant is usually short and direct. However, the tone is advised to be formal and informative. The body of a letter replying to a job applicant is generally divided into three parts. read more

Kinds of Letter

  • Writing a cover letter/application letter
  • Replying to a job applicant
  • Writing customer relation letter, such as letter about change in company address, product promotion, and product recall
  • Writing employee relation letter, such as letter of reference, employee announcement, and letter of introduction
  • Writing personal business letter, such as letter expressing thanks, letter expressing congratulations, and letter expressing condolences
  • Requesting a service
  • Confirming a service
  • Writing claim/complaint letter
  • Writing adjustment letter
  • Requesting information
  • Providing information
  • Ordering supplies
  • Confirming an order
  • Memo
  • Writing reminder/collection letter
  • Replying to reminder/collection letter
  • read more

    Business Correspondence

    The format of a piece of correspondence is the way it is organized and arranged. There are three formats for business correspondence: block, semi block, and indented.

    The format includes how the letter is typed and where the margins are. A margin is the blank space around a letter. There are four margins in a letter: top, bottom, left, and right. The format and the width of the margins will depend on your office stationery and office style.

    BlockSemi-BlockIndented
    This letter is written in block style. Everything begins at the left margin. This is called flush left.This letter is written in semi-block style. Everything begins at the left margin, except for the date and the complimentary close and signature.This letter is written in indented style